General


Please read the terms and conditions carefully and take time to check back with any new purchase as we may change or modify these terms and conditions at any time. If you do not agree to following terms and conditions, then you must immediately stop using the website.


Order & Delivery


Prior to product shipment you will receive an email confirmation of your purchase, please store it safely in order to access the transaction details at any time. Your order will be processed within 2 working days, that means it will be packed and send out no later than 48 hours after your purchase. If items that you order are out of stock or subject to a delay we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order.

Our aim is to deliver your chosen items in perfect condition and in the shortest possible time. Considering the high value of our product we are using secure delivery service provided by Hong Kong Post- Speed Post. You can easily track your shipment online, we will provide the tracking number together with the web address in the email confirmation prior to shipping. We insure each purchase during the time it is in transit until it is delivered to you. You will need to sign for your purchase, so it is important to use a delivery address where you will be available to sign, or somebody you trust can sign for it.  

Mainland China orders will be delivered within 3 working days, delivery to other countries will take no longer than 7 working days. Hong Kong residents will receive their order within 2 day or they may pick up the product personally at our office after prior confirmation. All contact details to be found at Contact.


Shipping will be automatically calculated at the checkout page when the delivery destination is selected.

Any customs or import duties are charged once the parcel reaches its destination. Customs policies vary widely from country to country therefore we have no control over these charges and cannot predict what they may be. These charges must be paid by the recipient of the parcel.   


Payment


Payment can be made securely online by Visa, Master Card, American Express, Diners or Maestro cards through Pay Pal system. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

 

Returns


You can return any item within 14 days of receipt for a refund of that item and we will refund the monetary value of the goods returned to us, at the price you purchased them. You can also exchange the items for different size or style within the same price range.  The cost of return must be paid by the client unless the garment sent by us was not your original order in which case we will refund the cost of return or ship a new selected item for free.


In all cases, the items returned must be in their original condition, which includes any packaging and tags. All goods will be inspected on return before we make a decision to exchange the product or refund the original amount to you.

The goods are your responsibility until they reach our office. Please ensure you package your return to prevent any damage to the items. We are not responsible for any items that are returned to us in error. Due to high value of our products we recommend you use a postal service that insures you for the value of the goods you are returning in order to avoid any potential problems and additional costs.

 

Privacy


We respect your privacy as we respect our own, your personal data will be handled responsibly and used only for our record. We do not disclose information you provide to third parties.


We care for your feedback therefore you are invited to ask questions and leave comments in order to improve your shopping experience with us.

All collected data will be used solely for internal analysis and marketing purposes.

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